Back in the day people only relied on word of mouth and written publication when it came to researching businesses. However, things have significantly changed today. Reviews can make or break a business. If you are able to manage reviews and get more positive reviews on Etsy, your business will grow automatically as well. We are going to discuss some important tips that will help you deal with Etsy reviews.
How Do Reviews Work On Etsy?
Although Etsy works the same way as other online marketplaces, when it comes to reviews, there are some differences that you should be aware of. To begin with, once the order of the buyers has been processed, they have only 60 days to leave a review.
Additionally, once the files have been downloaded, the digital orders are considered processed. During the 60-day period, the buyers or customers can change their reviews. Furthermore, all reviewer profiles are public since Etsy does not allow anonymous reviews. Plus, reviews only from the past 12 months will be considered by Etsy.
Tips To Get Great Reviews On Etsy
Quality is the primary source of getting positive reviews. If you are selling products or services both to existing customers as well as new customers, you should ensure that your quality is top-notch. This is especially true if you are a new business trying to make its mark in the industry.
The reason is that competition is so tough out there that customers will not bother giving you a second chance and would rather shift to another business that satisfies his or her needs. There should be no compromise on the quality and the quality process should be supervised from the start to the end.
You already know honesty is the best policy. In addition to customers looking for quality products, your business should be honest too. There are many businesses out there that spend a lot of money on advertisements only for their products to look the totally opposite. This is a huge risk for a new business particularly to undertake. If the customers find out that you are trying to bluff them, then you are out of business as soon as you enter.
Treating customers correctly is of utmost importance. You should treat each customer as if they were your first. Do not opt for automated messages. Customers are more likely to be attracted to your business if they observe you putting in a significant amount of effort. However, your messages should not be lengthy. Something quick and short will do the trick.
There isn’t any business out there that is perfect. Every business, especially startups make mistakes. However, you should be transparent and open about them when it comes to fixing them. Some businesses tend to hide them, which is pretty easy for customers to find out. If you search a business over the internet and cannot find any reviews on it, it means something is being hidden. Different customers will react differently to mistakes. And it is your duty to step beyond your comfort zone and satisfy them at the end of the day.
How To Ask Your Customers For Reviews On Etsy
Asking your customers for reviews on Etsy requires patience and the right technique. You should not and cannot force your customers to leave a review. Sometimes, when you don’t ask, you don’t get it. This is why it is important to ask or request for reviews without bothering them.
Confirmation Page And Emails
While sending out confirmation emails, you can send a note or message to the customers reminding them about leaving reviews. Once the message is sent, you can only wait. Most customers will only write a review if they are satisfied with their product while others simply won’t bother.
Furthermore, you can insert a review card with the order so that the customers are reminded to leave a review once they have opened the parcel. And finally, you can send a follow-message. Ask the customers if they are happy with your product or service. If they are not, you should ask for suggestions and recommendations. This will help you fill the void from the customer’s perspective.
Getting more reviews on Etsy isn’t rocket science. Simply follow the tips mentioned above and deal with bad reviews professionally. Even though positive reviews will help your business grow, it is the negative reviews and the way you deal with them that makes all the difference. Moreover, use reseller review management software to ask politely for reviews and to manage online them correctly.